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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

To connect the clock to your Wi-Fi network, ensure that you are using a 2.4 GHz Wi-Fi network (not 5G). Follow the setup instructions provided in the user manual or support video, and make sure your phone’s Wi-Fi is connected to the same network during the setup process.

If you do not receive the verification code, try checking your spam or junk mail folder. You can also contact our support team at support@ipstube.com for assistance. Alternatively, update the app to version 1.09 and use the experience mode without logging in.

If the display is not showing after powering on, it might be due to a slow response from the product. Try unplugging and replugging the Type-C interface. If the issue persists, please refer to our troubleshooting guide or contact customer support.

To set the weather and time, first ensure your clock is connected to Wi-Fi. Then, set your location for the weather updates in the settings menu. The clock will automatically synchronize the time and weather information once the location is set correctly.

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